Question 1

What is your return policy?

Accepted Answer

We want you to love your purchase! If for any reason you are not satisfied with your product, you may return it within 30 days of the purchase date for a full refund or exchange. The product must be unused, in its original packaging, and accompanied by proof of purchase. Please note that return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Question 2

How do I initiate a return or exchange?

Accepted Answer

To initiate a return or exchange, please contact our customer service team at itsthepob@gmail.com with your order number and reason for return. We will provide you with further instructions on how to send your product back to us.

Question 3

Are your products suitable for all hair types?

Accepted Answer

Yes, our products are formulated with natural ingredients that are suitable for all hair types, including curly, coily, wavy, and straight hair. Whether your hair is dry, damaged, or healthy, our products are designed to enhance and nourish your hair.

Question 4

Are your products cruelty-free?

Accepted Answer

Absolutely! We are committed to ethical practices, and none of our products are tested on animals. We believe in creating beauty products that are kind to both people and animals.

Question 5

Are your products made with natural ingredients?

Accepted Answer

Yes, our products are crafted using high-quality natural ingredients like Mango Butter, Jojoba Oil, and Castor Oil. We avoid harmful chemicals, parabens, and sulfates to ensure our products are gentle yet effective.

Question 6

How should I store my hair care products?

Accepted Answer

For optimal results, store your products in a cool, dry place away from direct sunlight. This helps maintain the integrity and effectiveness of the natural ingredients.

Question 7

How often should I use your hair care products?

Accepted Answer

The frequency of use depends on your hair type and needs. Generally, we recommend using our products 2-3 times a week for deep nourishment and maintenance. Always follow the instructions on each product for the best results.

Question 8

Can I use your products on color-treated hair?

Accepted Answer

Yes, our products are safe for color-treated hair. They are designed to nourish and protect your hair while preserving its color.

Question 9

What are the benefits of natural oils like Jojoba Oil and Castor Oil in hair care?

Accepted Answer

Natural oils like Jojoba Oil and Castor Oil are known for their nourishing and moisturizing properties. Jojoba Oil closely resembles the natural sebum produced by the scalp, helping to regulate oil production and maintain a healthy scalp. Castor Oil is rich in fatty acids that strengthen hair and promote growth.

Question 10

Do you offer international shipping?

Accepted Answer

Not at this time.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, PayPal, and other secure payment methods. Your payment information is encrypted and securely processed to ensure your safety.

Question 12

How long does it take to receive my order?

Accepted Answer

Orders are typically processed within 2-3 business days. Shipping times vary based on your location but generally range from 5-7 business days for domestic orders.

Question 13

Can I track my order?

Accepted Answer

Yes, once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

Question 14

What should I do if I have an allergic reaction?

Accepted Answer

Our products are made with natural ingredients, but if you have sensitive skin or allergies, we recommend doing a patch test before full application. If you experience an allergic reaction, discontinue use immediately and consult a healthcare professional. Please contact us to report any issues.

Question 15

Can I cancel or modify my order after it’s been placed?

Accepted Answer

We strive to process orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately. If your order has not yet been processed, we will do our best to accommodate your request.

FAQ